Baby Polar Gear - Polartec® Baby Clothes

Ordering Information and Frequently Asked Questions

Home Page

Car Seat Covers
   Nuzzler®
   Nuzzler® II

Buntings
   Honu Wrap®
   Gingerbread

Accessories
   Hats
   Wrap Mittens
   Blankets

Clothing
   Jackets
   Pants
   Booties

Towels
Rain Gear
Sale Items

Personalize It!
Contact Us
Society Page
FAQ's

Ways to Place an Order
Navigating the Checkout Process
Sending a Gift
Embroidery Personalization
Size Chart
Shipping Information
Return Policy
Privacy Policy
Company Contact Information

Ways to Place an Order~

Secure Online Ordering - Online ordering is available for USA and Canada customers only. All others please contact us by email. We have chosen PayPal to handle our online payment processing. You can pay with your VISA, Mastercard, American Express, or Discover WITHOUT a PayPal account, OR if you are a registered PayPal member you can choose to pay with your PayPal account. Either way you get the most secure online processing available. If you are unfamiliar with their checkout process we have outlined it for you below.

Ordering by Phone - We are available to take your order by phone Monday through Saturday, 9 a.m. to 4 p.m. Pacific Time. Our toll-free number within the USA is 1-866-229-4327. Outside the USA our phone number is 503-643-5949. We process phone orders offline.

Navigating the Checkout Process~

1. Each product page has an "Add to Cart" button near the bottom of the page. Choose your options then click the "Add to Cart" button. Each item will be placed in the shopping cart. While you are shopping you can either minimize or close the shopping cart window. To see it again simply click the "View Cart" button to the left.

2. When you are satisfied with the items in your shopping cart and are ready to checkout go to the bottom of the page and click Check Out

3. The next page will give you the option of paying with your credit card directly or signing into your PayPal account. To pay with your credit card directly, fill in your billing information and click "Review Order and Continue". You will have an opportunity to add a "Ship to" address for sending gifts, gift card messages, etc. on the next checkout page. Your credit card will not be charged at this point. OR to pay with PayPal log in to your account.

4. The next page may encourage you to create a PayPal account, you may do so OR click "Continue without logging in"

5. The next page will show your order details. In the "Ship to" portion of this page your name and billing address will be shown. If you want your order shipped somewhere other than this click the "Change" link. A box will appear that gives you the option to "Add an address". Click that and another box will appear for you to enter a new name and address for the shipping. Be sure to click "Save". If you are sending a gift this is where you enter the gift recipient's name and address.

6. Below the shipping information area there are two links "Add gift options" and "Add special instructions to merchant". Click on "Add gift options" to enter a gift card message and/or add gift wrap to your purchase. Be sure to click the "Apply" button for the information to be saved. To send us any additional information click the "Add special instructions to merchant". Be sure to click the "Save" button.

7. Scroll to the bottom of the page and click "Pay Now"

8. A page showing your transaction is complete will appear. It will show all the details of your purchase. You can print a receipt.

Sending a Gift~

If you are ordering a gift and want it sent directly to that person, enter the gift recipient's name and address in the "Shipping address" portion of the Checkout page (see number 5 above).

You may include a personal message for the gift card and choose to purchase Gift Wrap (see number 6 above). If you do not wish to specify a personal message we will send our standard card that reads "This gift was especially chosen for you by..." and list your name. The gift recipient is provided our Exchange Policy.

Embroidery Personalization~

All of our products can be personalized with embroidery with the exception of the wrap mittens, booties and rain gear. Near the bottom of each page is a Personalize It! link. When you click this link a new window will open with the Personalize It! page where you can enter the information for the embroidery and add it to your shopping cart. We have tried to give you enough information on the Personalize It! page to explain the options, but if you have any questions please give us a call toll free at 1-866-229-4327 or send us an email from the Contact Us page. Please allow 5 to 7 days for embroidery personalizations.

Size Chart~

The information below gives the GARMENT'S actual measurements, NOT baby measurements!
Use this as a guide, and remember to allow for ease and comfort. Generally speaking, our clothes are generously sized. The ribbed cuffs make fitting easier and allow room to grow.

Honu Wrap®	From the hood area to the bottom of the feet area	One Size	27 inches
Gingerbread Bunting	From the hood area to the bottom of the feet area	One Size	27 inches
Jacket	Chest Circumference Measurement	6 Months 12 Months 18 Months	26 Inches 28 Inches 30 Inches
Jacket	Sleeve from side base of neck, shoulder, down arm including ribbed cuff	6 Months 12 Months 18 Months	12 Inches 14 Inches 16 Inches
Pants	Waist Measurement	6 Months 12 Months 18 Months	18 Inches 19 Inches 19-1/2 Inches
Pants	Inseam including the ribbed cuff	6 Months 12 Months 18 Months	10 Inches 11 Inches 12 Inches
Booties	Measurement of bootie bottom	Newborn 6 Months 12 Months 18 Months	3-1/2 Inches 4 Inches 5 Inches 5-1/2 Inches
Basic Hat	Circumference	Newborn 6 Months 12 Months 18 Months	16 Inches 17 Inches 18 Inches 19 Inches
Helmet Hat	Circumference	Infant Toddler	17 Inches 20 Inches
Wrap Mittens	Wrapped Position Palm Span	Infant Toddler	2-1/2 Inches 3 Inches
Wrap Mittens	Wrapped Position Hand Length, starting at base of palm	Infant Toddler	3-1/2 Inches 4 Inches

Shipping Information~

We ship internationally - see below for details

SHIPPING TO THE UNITED STATES - We ship all orders to USA addresses via U.S. Postal Service Priority Mail, Delivery Confirmation. When you place your order please provide an address that can be delivered by the postal service. We do not use UPS (United Parcel Service) or FedEx for our shipping, therefore if you live in a rural area where you do not receive mail delivery at your house, please provide your P.O. Box address.

We will ship your order within 48 hours. MOST orders are shipped within 24 hours. You will receive an email Shipment Notification the day we ship your order. You should receive your order in 3 to 4 business days after the shipping date. This estimate is based on the information the U.S. Postal Service provides and Baby Polar Gear is not responsible for shipments taking longer than stated. Shipping charges are listed below.

ORDER TOTAL	PRIORITY	EXPRESS
Under $66.00	$7.50	29.00
$66.01 and Over	$10.50	32.00

SHIPPING TO CANADA - We offer three shipping methods to Canada. First Class International (2-3 weeks for delivery), Priority Mail International (1-2 weeks for delivery), and Express Mail International (about 3-5 days for delivery).

ORDER TOTAL	FIRST CLASS	PRIORITY	EXPRESS
Under $66.00	$7.50	$24.00	$34.00
$66.01 and Over	$10.50	$27.00	$37.00

SHIPPING TO ALL OTHER INTERNATIONAL DESTINATIONS please contact us for rates. We can give you exact shipping costs if you let us know the items you wish to purchase.

International customers must place their order by email, there is not online ordering available. Our email address is info@babypolargear.com, Subject Line: WEBSITE CONTACT

Return Policy~

In purchasing products from our website or by telephone, you agree to the terms and conditions of our Return Policy. Our Return Policy states:

You may return items purchased directly from Baby Polar Gear for exchange or full refund of merchandise cost, within 30-days from the date of shipment. Items being returned must not be worn, laundered, or damaged in any way, and must have the hang tag still in place. Personalized items are not returnable. Gift recipients are given our Return Policy.

Our regular shipping and handling charges apply to reshipments. You must notify us prior to returning items. Be sure to send returns and exchanges via the Postal Service as other carriers such as United Parcel Service (UPS) and FedEx cannot deliver to our Post Office Box. It is recommended that you purchase Insurance for your package for the appropriate amount as Baby Polar Gear will not be responsible for lost or damaged parcels. Our address is P.O. Box 91568, Portland, OR 97291

Privacy Policy~

Baby Polar Gear values its customers and respects their privacy. All customer information is for our processing purposes only. We keep information only to communicate with you about our products, services, and promotions. If at any time you wish not to receive email from us, simply let us know and we will cease immediately. We do not sell or disclose any information about our customers to any third parties.

Company Contact Information~

Mailing Address:
         Baby Polar Gear
         P.O. Box 91568
         Portland, OR 97291

Phone:
         Toll Free 1-866-229-4327
         Portland 503-643-5949

FAX:
         503-626-1646

Email:
         info@babypolargear.com
Subject Line: WEBSITE CONTACT